Ecart Software -No Refund Policy
Effective Date: 1-15-2024
Company Information:
Company Name: Ecart Software
Address: 1802 N Alafaya Trail, Orlando, FL 32826
Email Address: info@ecart-software.com
Phone Number: (321) 615-3216
Website: https://ecart-software.com/
Privacy Policy: https://ecart-software.com/privacy
Policy Statement:
Ecart Software is committed to providing high-quality software, services, and support to our valued customers. We understand that sometimes circumstances may arise that require you to seek a refund. However, please be advised that Ecart Software operates under a strict "No Refund" policy for all purchases of our software, products, and services.
Reasons for the No Refund Policy:
Digital Nature: Our software, products, and services are primarily digital and intangible in nature, making it impossible to return a physical product.
Instant Accessibility: Upon purchase, customers typically gain immediate access to our digital content and services. This instant accessibility makes it difficult to retract or return the purchased items.
Licensing Agreement: When you purchase or lease our software or services, you enter into a licensing agreement that grants you the right to use the software or services for a specified period or under specific terms. Once this agreement is fulfilled, no refunds will be issued.
Exceptions:
While Ecart Software adheres to a strict "No Refund" policy, there may be exceptional circumstances where refunds or credits could be considered. Such cases will be evaluated on a case-by-case basis and may include:
Technical Issues: If you experience technical issues that prevent you from using our software or services and our support team is unable to resolve the issue within a reasonable time frame, we may consider a refund or credit.
Unauthorized Transactions: If your purchase was made without your authorization or if you believe your account has been compromised, please contact us immediately to investigate the issue.
Legal Obligations: We will comply with all applicable laws and regulations regarding refunds, including consumer protection laws.
Contact Us:
If you believe you qualify for a refund or credit based on the exceptions outlined above, or if you have any questions or concerns regarding our refund policy, please contact us at:
Email: info@ecart-software.com
Phone: (321) 615-3216
Please note that any decision regarding refunds or credits will be at the sole discretion of Ecart Software and will be subject to the terms and conditions of your purchase agreement.
Changes to this Policy:
Ecart Software reserves the right to amend or modify this "No Refund" policy at any time. Any changes will be communicated through our website or via email to our customers. It is your responsibility to review this policy periodically to stay informed about any updates.